For the Municipality of Ahmedabad, a high tax means a low priority? | Ahmedabad News

Ahmedabad Municipal Corporation

AHMEDABAD: When the Ahmedabad Municipal Corporation (AMC) introduced the computerized system Comprehensive complaints handling system (CCRS) for citizens in 2010, one of the main motives was to track accountability when performing civic works – with the status visible to all area officials.
But it’s been over a decade, and the CMA has yet to achieve its desired service delivery goals.
Since January, the municipal corporation has seen 2.9 lakh complaints filed by citizens and in 43,000 complaints the AMC has breached the deadlines.
The bulk of CMA’s complaints, nearly 37%, relate to drain blocks, removal of drain silt and pipe breaks. “In the posh North West and South West areas, which include areas like Jodhpur, Vejalpur, Bodakdev, Thaltej, Sola, Gota Chandlodia and surrounding areas, there were 10,910 complaints in which AMC breached its “We have slightly improved our service delivery by 2.65% over last year,” says a senior CMA official who declined to be quoted.
He added: “The CMA hasn’t had significant recruitment in decades. The current vacancy of 17 per cent is relative to recruitment levels in the 1990s.
Today, we only have 4 municipal employees to serve 10,000 Amdavadis. Another interesting fact that emerged was that the highest taxed areas of the city faced the greatest delays.


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Melissa C. Keyes