Ghaziabad Municipality rolls out SOP to standardize cleaning operations

Ghaziabad Municipality has taken steps to standardize its cleaning services and set up four levels of supervisors for effective control of its 4,550 cleaning staff, authorities said on Wednesday.

The government of Uttar Pradesh has also issued instructions to all local bodies in the state to ensure that all households are covered by its door-to-door solid waste collection services by 15 June. The company said it ensures all cleanup activity in the city takes place between 5am and 8am.

“For effective supervision, we have deployed a safai nayak who will directly supervise the clean-up operation. He will, in turn, be supervised by a beating manager who will be responsible for a residential area. A group of beat leaders will be supervised by a cluster leader who will lead a cluster or group of several residential districts. A health inspector will lead this entire team and oversee multiple clusters,” said Mithilesh Kumar, city health officer.

The whole team will be supervised by a super area manager – a senior department head of the company. Officials said they have also set up an integrated control room at the Bagh company near Ghanta Ghar, where they will monitor all GPS-equipped door-to-door collection vehicles in real time.

Currently, the city has a fleet of approximately 500 door-to-door collection vehicles and deploys a fleet of 235 secondary collection vehicles to transport daily solid waste for treatment.

“The control room will deal with complaints and monitor our vehicles. Usually, complaints land at the integrated grievance system in Lucknow and these complaints are then directed to the local level. Thus, the control room will also directly handle local complaints and ensure that they are resolved after being assigned to different supervisory officers,” Kumar added.

According to guidelines issued by the UP government on April 4, authorities were asked to prepare a micro-plan; train a beat system for cleaning staff; provide chambers for dry and wet waste in curbside collection vehicles for source separation; identify points vulnerable to litter; have agents supervise various works from 5 a.m. to 8 a.m.; ensure that there are no more than 5% of vehicles broken down at a time and operate the control room in two shifts from 5:00 a.m. to 9:00 p.m.

Residents, meanwhile, said they have started to see a change in the way trash is lifted and in the overall cleanliness of the city.

“The supervisors arrive early in the morning and coordinate the cleaning activities in Kaushambi. The company must continue to supervise and control the cleaning. Of the 25 skyscrapers in our territory, 15 respect the standards for sorting waste at source. Residents will fully cooperate with the agency,” said VK Mittal, Chairman of Kaushmabi Apartments Resident Welfare Association.

Environmentalists, however, said there are still places in the city where rubbish is dumped willy-nilly.

“If the agency thinks its new system will yield successful results, it should pursue it and maintain momentum. There are still garbage dumps in some areas that should be removed. Their functioning must be rationalized. If the company charges people for curbside collection, it should ensure fast and smooth movement of its vehicles to localities,” said Akash Vashishtha, a city-based environmentalist.


    Peeyush Khandelwal writes about a range of issues in Western Uttar Pradesh – from crime to development authorities and infrastructure to transport. Based in Ghaziabad, he has been a journalist for nearly a decade.
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Melissa C. Keyes